Terms of Use

Last updated: 2 October 2026

In short: Business Floor helps customers find businesses and businesses find customers. Be honest, post only what you're allowed to, and treat people fairly. Listing a business is free; Pro and credits are optional and paid. Deals you make with each other are between you and the other person.

1. About these terms

These terms are an agreement between you and BISAPT (Pty) Ltd ("we", "us"), which runs Business Floor on businessfloor.app and in the Business Floor mobile app. By creating an account or using Business Floor, you agree to these terms, our Privacy Policy and our Cookie Policy. If you use Business Floor for a business, you confirm you're allowed to act for it, and these terms apply to the business too.

2. Your account

You must be at least 18, or have permission from a parent or guardian where the law allows it.
Sign in with your mobile number, Google or Apple. Keep access to them secure: what's done with your account is your responsibility.
Use your real name, and keep your details accurate.
You can browse without an account. You need one to post, review, ask for quotes, book or run a business.
You can delete your account at any time in your account settings.

3. Business listings

List only a business you own or are allowed to represent, and keep its details, prices and opening hours accurate.
Add team members only if you trust them: they can act for the business on Business Floor.
We may correct a listing's category, hide a listing that breaks these terms, or take it offline.

4. Posts and what's allowed

Posts must be about a real business offer, update, deal, job or request. You must not post or send:

scams or misleading offers, including asking job seekers to pay fees, investment or "double your money" schemes, or pretending to be another business or a bank;
anything illegal or prohibited, such as weapons, drugs, counterfeit or stolen goods, wildlife products, fake documents or sexual services;
hate, threats, harassment, or other people's private information;
spam, or content that isn't related to a business;
anything you don't have the right to share, such as other people's photos.

How posts are checked. To keep Business Floor safe, some posts are reviewed before they go live: for example, the first posts from a new business, or posts our automatic check flags. A post waiting for review isn't public, and we'll let you know when it's approved. We may refuse or remove any post that breaks these terms; you'll see the reason in your dashboard. You can fix a removed post and resubmit it, and a person reviews it again before it shows. Anyone can report a post, and a post reported by several people is hidden until we've looked at it.

5. Reviews

Review only businesses you've actually dealt with, honestly and fairly.
Businesses must not review themselves or competitors, or offer anything in return for reviews.
Businesses can reply to reviews. We may hide reviews that break these rules.

6. Quotes, bookings and jobs

Quote requests: when you ask for quotes, we send your request to businesses that match it. They decide whether to respond.
Agreements are between you: any quote, booking, sale or job is an agreement between the customer and the business, or between the employer and the job seeker. We're not part of it, and we don't guarantee the quality, safety or legality of what's offered.
Jobs: employers must not ask applicants for any payment, and must handle applications and CVs lawfully. Only Business Floor Verified businesses receive applications and CVs through Business Floor; others take applications by WhatsApp or email.

7. Verification badges

A badge means we checked something specific at the time: for example, that the business's phone number works, that we saw identity documents for the person who runs it, or that it's at the address shown. It isn't a guarantee of quality or of how a business behaves. A business doesn't need to be registered to be verified; "Registered business" also shows when we've found its registration number on the country's official register (such as CIPC). We may remove a badge if information changes or proves false. Requirements vary by country and are shown when you apply.

8. Plans, credits and payments

Plans

The Free plan lets you list a business, post, and receive bookings and messages, within the limits shown on our Pricing page.
The Pro plan costs the monthly price shown on the Pricing page and in the app. New businesses may get a free trial with no card needed. Pro bought by card renews every month on the same date until you cancel; Pro bought in the app is billed and renewed by Apple or Google under their terms.
You can cancel at any time. Pro keeps working until the end of the month you've paid for, then the business moves to Free. Nothing you've made is deleted, but features beyond the Free limits pause.
Each paid month of Pro may include bonus credits, as shown on the Pricing page.

Credits

Credits pay for optional extras, such as quotes after your free ones for the month and promoting your business or posts. You always see the cost in credits before you confirm.
Credits are sold in packs at the prices shown. Outside South Africa, prices shown in local currency are estimates, and card payments on the website are charged in South African Rand.
Credits have no cash value, can't be exchanged for money or sold, and don't expire while your account exists. Credits in your own balance lapse if you delete your account.
Credits used for something we can't deliver (for example, a verification application we reject) are returned to your balance.
Promotions are paid upfront for the days you choose and are shown to others as sponsored.

Payments and refunds

Card payments are handled by our payment providers (Yoco, PayFast or Paystack). In-app purchases are handled by Apple or Google.
Payments are not refundable once the credits or Pro month have been delivered, except where the law requires otherwise or we've made a mistake. In-app purchase refunds are handled by Apple or Google.
We may change prices. Changes don't affect credits you've already bought or a Pro month you've already paid for, and we'll tell Pro subscribers before a new price applies to them.

9. Your content

You keep ownership of what you post. You give us permission to store, show, resize and share it on Business Floor and in our own promotion of Business Floor (for example, showing a business in search results or on our social media pages), for as long as it's on Business Floor. You confirm you have the rights to what you post.

Business Floor's name, logo, design and software belong to us. Don't copy or scrape listings or other content in bulk, or use Business Floor to build a competing service.

10. Suspending or closing accounts

We may limit, suspend or close an account or business that breaks these terms, puts others at risk, or where the law requires it. Where we can, we'll tell you why. Credits in a closed account aren't refunded if it was closed for breaking these terms.

11. Our responsibility

We work hard to keep Business Floor available and accurate, but we provide it "as is". Listings, posts and reviews are written by users, and we don't check everything.
As far as the law allows, we're not responsible for losses that come from dealings between users, or for indirect or consequential losses. Our total responsibility to you is limited to what you paid us in the 12 months before the claim.
Nothing in these terms takes away rights you have under consumer protection law that can't be excluded.

12. Changes and the law that applies

We may update these terms as Business Floor changes. If a change is important, we'll tell you before it takes effect; continuing to use Business Floor after that means you accept the new terms. These terms are governed by the laws of South Africa, without taking away consumer protections of the country where you live.

13. Contact

Questions or complaints: support@businessfloor.app.